Refund Policy

Our Merchant of Record

All payments for Moni subscriptions are processed by Lemon Squeezy LLC, who acts as our merchant of record. Lemon Squeezy is the entity that appears on your bank or card statement, issues your invoices, and handles all applicable tax obligations including VAT and GST. This Refund Policy governs purchases made through Lemon Squeezy on our behalf.

All Sales Are Final

All purchases of Moni subscriptions are non-refundable. When you subscribe to Moni, the Service is made available to you immediately — AI processing, storage, and infrastructure resources are consumed from the moment your subscription begins. Because the digital service is delivered instantly and the associated costs are incurred upon purchase, we do not offer refunds on subscription fees, partial periods, or unused time remaining in a billing cycle.

Subscription Cancellations

You may cancel your subscription at any time via the billing portal link in your original confirmation email, or by contacting us at hello@getmoni.tech. Cancellation stops future charges and takes effect at the end of your current paid period — you retain full access to paid features until that date. Cancellation does not entitle you to a refund for the current or any previous billing period.

Exceptions — Billing Errors

We will issue a refund or corrective credit in the following limited circumstances:

• You were charged after successfully cancelling your subscription prior to the renewal date.
• You were charged an incorrect amount due to a technical error on our part.
• A duplicate charge occurred for the same subscription period.

If you believe you have experienced a billing error, contact us at hello@getmoni.tech within 14 days of the charge. Please include your Telegram username and the email address used at checkout. We will investigate and, if a billing error is confirmed, issue a correction within 5–10 business days.

Lemon Squeezy Discretion

As our merchant of record, Lemon Squeezy reserves the right to issue refunds within 60 days of a purchase at their sole discretion in order to prevent chargebacks or comply with applicable consumer protection laws. This is handled entirely by Lemon Squeezy and is outside our control. Any such refund does not constitute a change to this policy or an obligation for us to issue further refunds.

Chargebacks

Initiating a chargeback with your bank or card issuer instead of contacting us first is a violation of Lemon Squeezy's Buyer Terms. If a chargeback is filed without merit, Lemon Squeezy reserves the right to dispute it and may restrict your ability to make future purchases through their platform. If you have a billing concern, please contact us at hello@getmoni.tech first — we are happy to review it.

Free Tier

Moni's free tier does not involve any payment. No refund applies. If you are on the free tier and reach your usage limits, you will see an option to upgrade — no charge is made without your explicit action at checkout.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your purchase governs that transaction.

Contact

For billing questions or to report a billing error, contact us at hello@getmoni.tech. We aim to respond within 1 business day.